Proactive IT

Our Proactive IT plan is a discounted, monthly retainer for a set number of support hours per month. As we deal with IT issues throughout the month, we track the time worked and deduct it from your monthly balance. You can check and adjust the number of hours at any time to fit your support needs. If there are a lot of unused hours left over at the end of the month, we use them to perform various IT projects that improve the IT infrastructure. With this plan you get a higher level of support, more predictable IT support costs, and the flexibility to easily adjust the level of support you require from us. Our Proactive IT plan is perfect for small offices with limited IT support needs, or large offices that already have an internal IT department and just need occasional Tier-2 support.  The Proactive IT offering includes:

 

  • 24x7 monitoring and maintenance of servers
  • Security updates, patching, and oversight of data backups
  • Help desk support via phone, email, and instant messaging
  • Emergency after hours, weekend and holiday support
  • Monthly reports, including a detailed list of work performed throughout the month

 

Check out the Benefits of choosing Vital Networks or learn How to Get Started!