Vital Networks Named Fastest Growing IT Company!

October 1st, 2008

 

sbj-logo.gif

Vital Networks was recently honored by the Sacramento Business Journal as the Fastest Growing IT Consulting Company for 2008 - in fact, we were one of the top ten (#6, to be exact) Fastest Growing Companies in the Sacramento area overall! Our success was due to the incredible team we have  working out of  the main office and in the Bay Area, who strive to provide excellent IT support to our many fantastic clients. 

At Vital Networks, we always say that the “best idea wins” - because of this mantra, our revenues have grown by more than 400% over the past two years, as we continually hone our IT best practices. 

We hope to continue our phenomenal growth by providing the best outsourced IT support possible to our current clients, while making potential clients aware of the savings opportunities available when they outsource their IT needs, allowing them to focus on what they do best. 

Thanks very much to our clients and associates for their continued support!

ThinkTank 2008!

June 30th, 2008

Vital Networks recently finished our semi-annual retreat dubbed “ThinkTank 2008″ in South Lake Tahoe. ThinkTank is a weekend dedicated to fun, team building, and outside-the-box thinking. We rented a huge house, ate tons of great food, and conducted several brainstorming/training sessions to hone our best practices and train new employees. Lots of great ideas came from this year’s event which we are already putting into practice. At Vital Networks no process is ever “good enough”. We continuously strive to improve the way we do things. All employees are empowered to contribute great ideas regardless of position or seniority. The best idea always wins.

This year we competed in the first ever “ThinkTank Olympics” which included 6 events: badminton, horseshoes, disc golf, billiards, rock band, and poker. Here is the photo from our disc golf event, won this year by the team of Ben Wood and Jon Davies.  The results are unofficial and under protest, currently pending review from the ThinkTank Olympics Anti-Doping Committee.

Disc Golf Championships 2008

Disk Imaging Software - Is it part of your backup solution?

April 19th, 2008

by Jon Davies

The worst morning of my IT consulting career was, by far, the morning I experienced a double disk failure on a new client’s server. This server had a RAID 1 set up for the operating system that died without any warning that morning. I got an email alert that the server was down and the subsequent diagnosing of the alert left me with a huge pit in my stomach. Great. The disks of the server were dead! A worst case scenario had just happened, on my watch.

Thank goodness for our back-up solution.

As part of our ‘Best Practices,’ we recommend our clients implement disk imaging.  It’s a critical–often overlooked–part of a multi-tiered backup strategy. After a system crash, a disk image allows us to perform an entire server restore in just minutes as long as the hardware is still OK. If the hardware is not OK, then a good disk image allows us to migrate your systems to a new server quickly and easily.

In the case of this crash, we spent 2 hours replacing the failed disks but restoring the operating system, drivers, and files back to the server, via the disk image, took just minutes. Without our disk image this process would have taken all day!

How much money would a down server cost your business per hour? Is this something you have ever thought about or discussed? Good disk imaging software as part of your back up solution can provide a disaster recovery scenario that allows you to get back to business as quickly as possible, minimizing downtime and the associated costs with lost productivity.

Contact your Vital Networks Team for a free Risk Management Assessment of your IT infrastructure or to learn how to implement a Disk Imaging solution for your network.

Vital Networks becomes a “Gold Member” of the Sacramento Tree Foundation

January 1st, 2008

In lieu of sending out holiday gifts to clients which ulimately end up in the landfill, Vital Networks decided this year to make a donation to the Sacramento Tree Foundation.  The Sacramento Tree Foundation aims “To build the best urban forest for the Sacramento Region”.  They have numerous programs including planting trees, educating about the benefits of urban trees, and helping to fight tree parasites.  There are numerous benefits to a healthy urban forest including removing CO2 from the atmosphere, providing shade and reducing energy bills, improving air and water quality, and making Sacramento a nicer place to live.  We are happy to join Sacramento Tree Foundation as a Gold Member and we look forward to supporting their great work for years to come!

Sacramento Tree Foundantion

Ben Wood named 2007 Employee of the Year

December 31st, 2007

Benjamin Wood was awarded the first ever Vital Networks Employee of the Year award.  Ben distinguished himself by demonstrating an exceptionally high level of professionalism throughout the year.  He improved his already impressive technical skills and completed numerous important and difficult projects throughout the year.  As always he set the example for being cool under pressure and brought a positive, energetic attitude to work every single day.  Congratulations Ben!!!

Ben Wood - 2007 Employee of the Year

Online Helpdesk Portal Launched

October 18th, 2007

Vital Networks is proud to announce the launch of “HUB” our online helpdesk portal.  This software was developed internally by Vital Networks to facilitate communication with clients.  From this portal clients can submit new trouble tickets and view/update the status of existing tickets.  This is the fastest way to request support from Vital Networks.  Tickets submitted via HUB are automatically entered into our work order system and your support team is notified by email with 1 minute of submission.  Your support team even gets notified on their mobile phones within 1 minute!

HUB also lets you update contact information for all employees at your organization.  This helps Vital Networks respond more quickly to support requests because contacts entered in HUB are automatically synchronized to our mobile devices so we always have your latest contact information at our fingertips.   If you haven’t already been set up with a HUB account please contact your account manager today!

Hub

Another one bites the dust!

August 16th, 2007

In a super secret, celebrity style, ceremony in Yosemite, Vital Networks’ own Eric Johnson was married to his long time girlfriend Natalie Redmann.

Surrounded by parents, grandmas, sisters and a BEAUTIFUL valley, Eric and Natalie exchanged vows and rings in a record setting small ceremony. (and Doug thought his wedding was small… EJ wins yet ANOTHER competition)

Eric & Nat

Access company email even if your internet or email server goes down.

July 7th, 2007

You have already realized the benefits of having SpamSoap Backup MX spooling messages during times of internet outage or server downtime. This service keeps emails from being bounced back to their senders during these down times. The problem has always been, how can users read and respond to these messages that are queued by SpamSoap during outages?

We’ve been asking for this feature for over two years and finally we can offer our clients total “Message Continuity” which provides sixty days of webmail access for messages held in the Disaster Recovery queue. As connectivity to the server is restored, messages are unspooled with the disposition of each message tracked. Our existing clients can expect to see an email release on this new feature shortly, please contact us if you’re interested in adding this component to your company’s email service.

SpamSoap Message Continuity

‘Smart’ client technology - the best of both worlds??

July 4th, 2007

Technology seems to go in cycles. First there were the centralized mainframes, the large ‘big iron’ servers with users connected via dumb terminals. Then, as hardware got cheaper, the local workstation became the computing center, and the central server became little more than centralized file storage and mail administrator. But with the recent developments with terminal services, the increasing number of remote users, the tide seems to be turning to more centralized computing again.

There are a number of advantages to centralized computing - sometimes referred to as ‘thin client’ technology. The administration becomes easier. When installing or updating a new application, you only have to do it in one location. Everyone is working on the same suite of programs, and the same version. The cost of the user workstations is low, and are often more reliable since the primary point of failure - the hard drive - is no longer needed.

But there are also disadvantages with the centralized model. It provides a single point of failure - if the server goes down, all users can no longer work. In addition, it is tough to scale. With all the processing handled centrally, you have to match the processing power to the number of users. And the server you buy for your current 25 users will have significant performance problems when you grow to 50, or 100. And upgrading or replacing the server can be very expensive.

But now there is a third option - so-called ’smart clients’ - that combine the advantages of both models.

Vital Networks is very excited to work with Ardence, a recently acquired division of Citrix. With Ardence streaming server technology the user workstation still handles all the processing, making the system very scalable - up to 200 simultaneous users for a single midrange server. But the local hard disk is eliminated, so the workstation is much more reliable. The other benefit is that workstations boot from a common image, the ‘virtual disk’ on the server. This makes administration a snap - when you need to deploy a new update or application you just update the central virtual disk, and reboot all the workstations, and they are all updated simulataneously. No laborious rollout. Similarly, if a single workstation experiences problems, rebooting returns it to the fresh known working image. But since the workstations are running the regular operating system and applications, once on they can continue to function even if the streaming server goes offline.

This Smart Client technology is ideally suited to environments where large numbers of users have common requirements in terms of applications, but is flexible enough to work with almost any business.

Please contact us for more information on Smart Client technology andd how it can help improve your productivity and lower your costs.

ardence2.png

Smarthost Outbound Mail Service through our partner SpamSoap

June 28th, 2007

We’ve been using what is called a “smarthost” to redirect all outgoing mail through Internet Service Providers so that they can manage making sure they’re not on any spammer lists. SBC/AT&T and many other ISPs are no longer going to allow the routing of MS Exchange email through their email servers. As you may have noticed from a few bounces last week, they’ve started pulling back their SMTP relays and on July 7th AT&T is supposed to be turning this capability off completely for Exchange users.

For our clients that didn’t have this free relaying capability we have been using the Spamsoap Outgoing Smarthost service at $0.50 per user per month. We’re going to be making this a standard for all of our clients that use MS Exchange from now on.

There are many other advantages besides just the guaranteed delivery of email:

  • Automatically scan outbound emails for viruses
  • Ability to control unauthorized outbound content (specific words, attachment types or names)
  • Ability to have an outbound disclaimer appended to the bottom of every email sent from the organization
  • Superb user/domain reporting capabilities.

SpamSoap